Recent Posts

Add Us On Social Media!!

10/7/2021 (Permalink)

girl scrolling through facebook Follow us on Facebook for daily tips!

SERVPRO of Northeast Wichita is on a variety of social media sites. We post to educate the local Wichita area about fire, water, mold, and general cleaning. Following us is easy, free, and might help save you in the future. We often share educational tips daily to help your home or business.

The great thing about following us is if you don’t have time to call you can send us a message on these platforms and ask questions about any water, fire, or mold issues you might have. We also post our crew members so you can see the team behind the green and get to know our staff. If you like to have a laugh, we post funny videos and photos and never shy away from a good joke or two.

We want to be your friend, family, and emergency contact.

You can find us on:

Facebook: @SERVPROofnortheastwichita

Instagram: @SERVPRO_of_wichita

Twitter: @SPNEWichita

Linked In: @SERVPRO-of-northeast-wichita

Tik Tok: @SERVPRO_of_wichita8798

How Does It Look To Recover From Storm Damage?

9/30/2021 (Permalink)

servpro employee extracting water Contact SERVPRO of Northeast Wichita a call when a storm cause a water loss and we will be there to help and get you back to preloss conditions.

For 20 years SERVPRO of Northeast Wichita has been working on homes during large storm events helping people recover from water damage in their homes and businesses. Doing remediation and mitigation for so long gives us a huge well of experience to work from but many people who have not had this issue have no idea what goes into recovering from water damage caused by an intense storm.

So we have decided to break down how the water mitigation process looks from our side to maybe give you some insight on what it takes to make it “Like it never even happened.” We are going to walk through a fictional water loss where a sump pump failed causing the basement to flood.

First Notice of Loss

The first step of a water loss for us is getting the phone call from the customer and this is where we take down all the necessary information from the customer. You can imagine that information like the customer’s name, address, contact information is taken down but some more specific questions are:

  •         Is this a finished basement?
  •         How many rooms are affected?
  •         Has the sump pump been replaced or repaired? (has the source been stopped)
  •         How much content is in the basement?
  •         What kind of flooring is in the basement?
  •         Are you planning on filing an insurance claim?

Once we collect that information, we try to schedule a time for work to begin as soon as possible our goal is to be on-site within 4 hours although we normally are there within 1. Typically, either an estimator goes out to give the customer the scope of work and an estimate of cost or we send out a crew to get started immediately. In this example, the customer has filed an insurance claim and wants us to start immediately.

Arriving at the Customers Home

Our crew, normally 2-3 people, arrives at the customer’s house in one of our beautiful green work trucks with everything we need to get to work! Our crew chief will walk the loss with the customer using our tools of the trade to help us evaluate what has been affected. Oftentimes people don’t realize how much carpet has been affected or even that water can soak up into drywall from the floor.

Once our crew chief has the entire loss scoped out, they explain the process to the customer and get documents signed so the work can begin. The work normally follows this process:

  •         Bring down our portable water extractor to begin extracting
  •         As one technician extracts the other technicians move and block furniture to protect the carpet and furniture from damage
  •         Even after all the flooring has been extracted the floor will still be wet
  •         In basements with carpet, we will pull back the carpet and remove the pad since this scenario is a Category 2 loss
  •         Before laying the carpet back down we will spray the backside of the carpet and the concrete with an antimicrobial that kills bacteria, helps prevent mold, and stops odor.
  •         We also spray the top side of the carpet
  •         Normally this process requires us to move all the furniture to one side of the room and then the other side to get all the pad if the whole room is affected.
  •         At this point, our crew chief has entered the dimensions and affected rates of each room into our program DryBook which calculates exactly how many air movers and dehumidifiers we need to most efficiently dry the customer’s home.
  •         We set equipment as needed to dry down the floors and walls

 At this point, the work is down for the day. Sometimes baseboards, doors need to be detached or drywall needs to be demo’d but that is a case by case basis. The job is not complete yet though because the drying equipment needs time which is normally around 3 days.

After Day 1

So now the first day of work has been completed, excess water has been extracted, antimicrobial has sanitized the flooring, and drying equipment has been running steadily. Our crew chief will talk to the customer before leaving and setting up a time to come back tomorrow to check on the drying. On average it takes about three days to dry out a customers home which looks like:

  •         Day 1 Monday-Tuesday
  •         Day 2 Tuesday – Wednesday
  •         Day 3 Wednesday -Thursday

So we will come back Tuesday, Wednesday, and Thursday to take readings of your atmosphere, the moisture content of the walls and floors, and to make sure the equipment is operating efficiently. Often when our employee is checking a job they will move equipment around to focus on the wettest areas and even remove equipment as more materials dry.

Every day they are recording their readings into DryBook for both the home’s moisture content and atmospheric readings. As those become better and better the home is drying until we have reached the point where everything in the home is within dry standard and all the equipment has been removed.

Once Everything is Dry

Now that everything is dry the big question is what is next? Well throughout this process we have thoroughly documented the loss and the process of drying the customer’s home down. We have before pictures, mitigation pictures, and post-mitigation pictures as well as all the readings our technicians took and the measurements of everything we removed in DryBook.

 We create an estimate based on all that information and share that with the customer and the insurance company. With most insurance companies we have agreements on pricing and procedure in place so the customer does not need to worry about anything about our process and insurance paying.

 In this scenario, the only thing we removed was the carpet pad so now the pad needs to be replaced and the carpet needs to be re-stretched onto the tack strip. We have contractors who can do that for the customer or if the customer has their own preference (say for example they buy their own pad and the store offers free installation). Once the carpet is put back we often come back to do a carpet cleaning to put a ribbon on the whole process.

 At this point, the process has been completed. Insurance has covered our bill, the customer has paid their deductible, and has been made whole. Normally we have multiple projects like these going on at a time as well as fire, mold, biohazard, and duct cleaning.

If you experience flooding in your basement from a storm, broken pipe, or anything else the best thing to do is to give us a call first. We can come out, evaluate what needs to happen, give you a price and help you and your insurance company figure out whether filing a claim is the right move for you. Our 24/7 emergency line is (316) 684-6700 and is always answered by one of our knowledgeable managers.

SERVPRO at Picklepalooza 2021

9/24/2021 (Permalink)

the lucky leprechaun at Wichita's picklepalooza Pat the Lucky Leprechaun loves to come by the events SERVPRO of Northeast Wichita gets involved in!

Senior Services is a private nonprofit which helps people aged 55 and older continue to be independent and living in their own homes with the proper support and services. Senior Services provides many programs in the Wichita area including, senior employment opportunities, meals on wheels, roving pantry, and in-home support services. SERVPRO of Northeast Wichita has been involved in the Meals on Wheels program for the last year. Michael and Rodeana deliver meals to the seniors on their route every Monday.

The Meals on Wheels program provides a delivered, hot, nutritious meal to homebound people aged 60+ each weekday. More than just a meal, the program provides a friendly, familiar face at the doors of homebound people every day, Michael and Rodeana have built lasting relationships and look forward to seeing their seniors each week.

This year Senior Services put on an amazing event, Picklepalooza. This event was one of the largest fundraisers for Senior Services, as it supports all their major programs in Wichita, like Meals on Wheels, Roving Pantry, Senior Employment program and more. Picklepalooza is a community festival celebrating the love for all things pickleball, this sport has been a part of Senior Services for many years as they were one of the first places to play pickleball in Wichita. SERVPRO of Northeast Wichita got involved and we were a court sponsor as well as had a team play for this incredible event.

Senior Services of Wichita is currently seeking volunteers to deliver meals.  At the peak of the pandemic, they were so happy to have numerous people step up.  This year because of many events and just life being rescheduled from the pandemic they have lost a lot of volunteers.   Most days they have 10 - 20 open routes with staff members taking up to 3 at a time.  If you are interested in getting involved, please put in your application using this link!

How SERVPRO of Northeast Wichita Can Help Your School

9/10/2021 (Permalink)

air duct in wichita school Give SERVPRO of Northeast Wichita a call and we will come inspect the ducts at your school to determine the best plan of action (316) 684-6700.

School looked very different for most people last year. Kids were taking classes online, switching to homeschooling, and doing a hybrid of in-person and over zoom. This year most schools are back to a semi-normal routine, and we are all taking the precautions needed to keep the kids and faculty as safe as possible. SERVPRO of Northeast Wichita offers a variety of services to help with this.

Certified: SERVPRO Cleaned

SERVPRO can perform the necessary bioremediation to clean, disinfect and sanitize Wichita and surrounding area schools from the Delta Variant of Covid-19. SERVPRO uses EPA approved products and follows the CDC guidelines for cleanup practices.

Duct Cleaning

Ventilation systems are often the biggest culprit in poor indoor air quality. We often don’t think about having the ducts cleaned in our home or business until things have gotten bad. If the HVAC has been operating for some time without attention, it could be circulating harmful contaminant and micro-organisms. In a school where there are hundreds and sometimes thousands of people a day coming in and out having the air ducts cleaned could help immensely. When you have your air ducts professionally cleaned it has many benefits:

  1. Creates a Cleaner Environment
  2. Reduces Allergens and Irritants
  3. Removes Unpleasant Smells and Odors
  4. Improves Air Flow Efficiency

Give us a call today and we can talk more about the options we offer to help protect your students and faculty (316) 684-6700.

Get to know the people of SERVPRO of Northeast Wichita- OWNER EDITION

8/24/2021 (Permalink)

owner of servpro of northeast wichita Patrick Butler, the owner of SERVPRO of Northeast and Southwest Wichita.

SERVPRO of Northeast Wichita has been locally owned and operating for over 20 years.  The owner, Patrick Butler sat down with me to answer some questions regarding being a franchise business owner and the restoration business.

  1. What’s the biggest factor that has helped you be successful?

In three words “The SERVPRO System”

To expand on that, what I mean is everything from the corporate trainer’s, encouragement, asking the right questions, and how other SERVPRO owners bounce ideas off each other. The community.

  1. What was the craziest/most memorable job SERVPRO of Northeast Wichita has ever done?

Koch Industries, it was a 9-story building duct cleaning. Every day, 26 people, 23 nights, and no breaks. We started work at 6pm and finished at 7 am every morning.  There were 19 HVAC handlers. We covered everything with plastic to protect the items. We partnered with the corporation of SERVPRO of Boulder Co, Eric Olson.  

  1. What is your favorite part of being in the restoration business?

The randomness of it, the unpredictability. You never know when the phone is going to ring, and you have a huge job in front of you. The Saturday morning and Sunday afternoon calls and someone’s basement flooded, this job allows you to help and take care of people that need it and make their day a lot better.

  1. If you could start all over again, what would you do differently?

Get out of production much faster as an owner, and nurture the employees in the positions, be more patient, and have a bigger team of knowledgeable people who have been in the business

Top Causes of House Fires

8/18/2021 (Permalink)

candle in wichita home Always be sure to keep candle flames at least a foot away from flammable materials.

When owing or renting your home there is always a potential for unforeseen circumstances, known as “Named Perils” in the insurance world.  Accidental fires are at the top of that list, while the correct insurance can help with coverage if a fire were to happen, the best circumstance would be to prevent the fire in the first place. If your home or business is affected by a fire, SERVPRO of Northeast Wichita handles cleanup and content storage. We are here to help 24/7/365.  Below are the top 5 reasons for house fires provided by the NFPA and how to help prevent them.

#5 Candles

Candles are common in most homes and can be dangerous if left unattended. Lit candles can be knocked over by animals, kids, or even adults by accident. You will want to keep candle flames at least a foot or more away from any materials that might ignite.

#4 Smoking

Smoking in your home can cause the potential for igniting fires from cigarette butts dropped on carpeting, furniture, or other flammable materials. Fires from cigarettes and smoking materials cause nearly 1,000 deaths and 3,000 injuries each year in the U.S., according to the National Fire Protection Association. All it takes is a single ash to ignite something on fire. If you must smoke try to do it outside whenever possible or over a sink while using an ashtray.

#3 Electrical Fires

Electrical faults in home wiring cause many fires in homes each year. Older wiring systems can be prone to short circuits and overloading. Most current and properly installed electrical systems are very safe and usually have built-in protective features.

#2 Heating Appliances

Kansas winters can get extremely cold, most homes and offices will get space heaters to help keep things warm. If fabrics or other combustibles are left too close to the appliances this can easily cause a fire. Never leave your house with a heater running, and make sure flammables are kept away from the heaters.

#1 Cooking Related Fires

Cooking fires are among the most common types of house fires. Most kitchen fires happen because food is left cooking unsupervised. Around 49% of all residential fires are caused by cooking incidents. Never leave the kitchen unattended when cooking in oil or when cooking a food that produces grease. Make sure when storing portable appliances, they are cool to the touch.

If your home in Wichita is affected by smoke or fire damage give us a call so we can start making it “Like it never even happened.” at (316) 684-6700.

Cleaning Your Wichita, KS Home After a Fire-Dry Sponges

8/16/2021 (Permalink)

cleaning your wichita ks home after a fire We are Here to Help. Call us for your fire damage needs (316) 684-6700!

The aftermath of a fire can be tempting to start the cleanup on immediately, our first recommendation is to start with calling a professional in to provide expert knowledge and advice. SERVPRO of Northeast Wichita has been in the fire restoration business for over 20 years and has the expertise and experience to provide you with the tools you need to restore your home or business back to preloss conditions as quickly as possible.

 The type of surface you are cleaning will determine the method used and the tools needed. One of the tools we use on a fire job is our Dry-Cleaning Sponge sometimes these types of sponges are called “chem sponges” but this isn’t accurate as they don’t have any chemicals infused in them dry or wet. The Dry-Cleaning Sponge is used to clean smoke residues from surfaces. The sponge is for non-greasy residues and clean better on flat nonglossy surfaces, with firm pressure, friction, and absorption the sponge cleans with no chemical products. Like in the picture, we have extendable poles which allow us to easily sponge every surface in a property, it’s pretty thorough work. Dry-cleaning is the best option when wet cleaning may not be possible. Cleaning soot with water, or with over the counter cleaning agents can set the soot stain, but our products (not chemicals) are specifically made to remove soot. Unfortunately, not every kind of soot and smoke damage can have the stain removed. In that case we still clean do what is called “prep to paint” where we clean the walls to prepare them to be painted. This is done because if you didn’t clean the soot off the wall before painting it, the soot would eventually bleed through the new paint and the odor of the fire would linger.

Call SERVPRO of Northeast Wichita for your fire damage (316) 684-6700. We are available 24/7/365.

Weather Alerts and What They Mean

8/13/2021 (Permalink)

weather alerts in wichita ks We are available 24/7/365 for your storm damage emergencies. Call us at (316) 684-6700.

Kansas weather…. Nuff said, right? Kansas weather is extremely unpredictable and often when the weather channel gives us an alert, we can be unaware of what it means and what precautions we should be taking. The National Weather Service uses the words “advisory”, “watch”, and “warning” to alert us when possible bad weather is on the way.

Advisory

Advisories are for less serious conditions than warnings. An advisory is issued when hazardous weather event is occurring, or probable. 

Watch

“Watch” mean’s watch out for that the weather “could” do and be prepared for if something does take place. It essentially means that the weather event is not an immediate threat but to be aware and look for signs. A watch is more serious than an advisory but less serious than a warning.

Warning

A “warning” means that the weather event is occurring, and you need to take shelter as soon as possible. A warning is the most serious alert.

SERVPRO of Northeast Wichita can help you after a major storm event. If your home or business experiences a water or fire loss after a storm event, contact us at (316) 684-6700. We are available 24/7/365.

How To Protect Your Wichita KS Business from Mold

8/10/2021 (Permalink)

mold in your wichita ks business No job is too big! Call us today 316-684-6700.

When running a business there are so many things to be aware of, and mold is one that should not be ignored. Mold not only can damage your building, but it could also pose possible health effects for your employees and your customers or cause odors and poor perceptions of the cleanliness of your business. There are many factors that could cause mold, but mold usually results from excessive water moisture that isn’t remediated properly. Mold flourishes in warm, humid areas especial with low air flow.

Some types of molds can grow very fast, sometimes within a matter of a few days. If mold is not dealt with, it could possibly cause many health effects in employees and customers. The CDC also provides a lot of helpful information on this topic.

Mold comes in many different colors, some of the most common colors of mold are:

  • Green Mold
  • Black Mold
  • Puple Mold
  • White Mold
  • Blue Mold
  • Yellow Mold

Here are a few tips to help keep mold out of your Wichita KS business:

  • Clean up leaks right away
  • Install proper ventilation
  • Monitor your humidity levels
  • Avoid bleach

If mold is present in your business give us call, with access to other franchises around the country no job is too big. (316) 684-6700.

Fire Safety Tips for Your Wichita Home

8/2/2021 (Permalink)

flames with the words fire safety SERVPRO professionals are trained to handle every level of fire damage. Call us today, we are available 24/7/365.

Home fires can be devastating. In most cases cooking and heating are the leading causes of home fires and fire injuries. You can have as little as two minutes to escape in the event of a fire emergency.

The most effective way to protect yourself and your home from fire is to identify and remove fire hazards. During a home fire, working smoke alarms and a fire escape plan that has been practiced regularly can save lives. Here are some key fire safety tips provided by the NFPA (National Fire Protection Association).

Fire Safety Tips 

  • Create multiple escape plans and practice them with your family. Your plans should include escape routes from different areas of the house, tools for exiting the building (escape ladders, items to open, break out windows) and a designated meeting place.
  • If a fire occurs in your home, GET OUT, STAY OUT and CALL for help.
  • Install smoke alarms on every level of your home, inside bedrooms and outside sleeping areas.
  • Test smoke alarms once a month, if they’re not working, change the batteries.
  • Carbon monoxide alarms are not substitutes for smoke alarms. Know the difference between the sound of smoke alarms and carbon monoxide alarms.

Preparing and Preventing a Home Fire - Steps You Can Take Now  

  • Have your chimneys, fireplaces, wood stoves and central furnace serviced once a year.
  • Keep items that can catch on fire at least three feet away from anything that gets hot, such as space heaters.
  • Never smoke in bed.
  • Talk to your children regularly about the dangers of fire, matches and lighters and keep them out of reach.
  • Turn portable heaters off when you leave the room or go to sleep.  
  • Never leave burning candles unattended.
  • Keep an eye on your cooking.