What our Customers say...
SERVPRO was incredible as I faced a pipe that had burst during the frigid weather. They came to the house immediately and tended to the damage over the next week. I highly recommend Patrick Butler and his crew. Professional---responsive----just outstanding
I could not speak more highly of Pat and the SERVPRO team!! They saved our basement from extensive damage due to their responsiveness and knowledge. Our sump pump failed after many days of heavy rain and many people in our town had water issues. Pat's team was quick to respond and due to their timely work getting to our home, we had minimal damage. They were able to dry our walls in a very short amount of time. I can not thank Pat and SERVPRO enough!!!
Very happy with the fast response time and with the quality of work done as well as the excellent communication. Most times when you need a company like SERVPRO it is an emergency or panic situation. The phone was answered right away by their 800 line and after the information and issue was given I was transferred to my local franchise and had someone at the house within 2 hours. Will definitely use SERVPRO again.
I am a property manager who deals in commercial real estate and manage properties for my clients. I have called SERVPRO every time we have a water damage for the last 4 years because every time I call they react quickly and handle the issue within hours.
Thank you for the prompt, efficient and cost effective service! 10/10!
My sump pump burnt out in those last rains over night and when I woke up saw that my basement had flooded. I called SERVPRO and that same morning Liz, Carson and Tom were out sucking up the water and placing their blowers drying everything out. They really took care of me and made the process with insurance and putting things back together really easy.
Last Friday night, we discovered our dishwasher had been leaking during use. We had used SERVPRO of Northeast last November for a major water leak behind the wall of our shower and they were great, working with us around the Thanksgiving holiday. I knew the current water damage wasn't extensive but wanted to make sure. Pat and Liz came out and checked the saturation levels in the floor. They said to keep what we were doing (portable heater drying out the floor where the dishwasher had been) and to add a fan in the basement to increase airflow from the bottom. He said their service would be too expensive for such a small area and for the saturation level (22%). No charge and said we could call them later in the week if we want them to check the saturation at that time for peace of mind. Very nice people, excellent service, and they were very nice to my dog who couldn't leave them alone. Water damage is a pain and expensive, and SERVPRO helps you through the process and understands.
Liz and crew (Carson, Tom, Grant) were great and went above and beyond in service and customer satisfaction. We moved in 3 weeks ago and this pipe disaster was very unsettling for my wife who have everything decorated and organized. Liz and crew were comforting and helpful throughout the process. We are grateful for their personal touch.
I have been very pleased with the fire and water cleanup and restoration services provided to us by SERVPRO.
We first called on SERVPRO approximately three years ago for water clean up due to a burst water line from freezing. The professionalism and attention to detail displayed by the SERVPRO owners and employees was exemplary and certainly welcomed at a time of stress for us. At that time I placed SERVPRO as a first contact in our Emergency Plan. Unfortunately , we had to call again on SERVPRO when last July we had a major water disaster due to a fire system sprinkler head malfunction. Upon arriving on the scene my first directive to a staff member was to contact SERVPRO and request their immediate assistance. Within an hour SERVPRO was on site with the equipment needed to begin the water cleanup. Because of the magnitude of the damage SERVPRO quickly called in additional equipment and personnel in order to minimize the extent of our damage.
From the initial response, to the respect shown for our facility and guests during restoration, to coordinating with emergency personnel and other contractors and through to final invoicing. SERVPRO displayed a superior customer service attitude. SERVPRO is one of those companies you hope you never have to call, but are grateful for their service when you need them. SERVPRO remains on our Emergency Plan as a "first call" company.
We just wanted to say thank you for all the hard work remediating our basement of mold. The crew was excellent. Hard working and polite and courteous not to leave a mess. Angel as team lead was especially helpful with any questions we had a kept us informed of progress.
I would like to- thank you and your team that worked on our home. They were the BEST!!! They were very polite, professional and very good at their job! Their attitudes and work ethic were excellent! Thank you so much.
Much thanks to SERVPRO of Northeast Wichita for bringing focused, cost efficient, and prompt resources to our urgent mold remediation need at our business.
Your entire crew was great! Good to work with, worked really hard. Very friendly and knowledgeable and helpful! Very satisfied. Thank You
They were great! Wonderful efficient service! Would highly recommend to anyone we know. 10/10.
Great Service Start to Finish!!
We had some mold under our kitchen sink and weren't sure if we needed a professional cleanup service or if it was something we could do ourselves. We called and asked a couple questions and the guy we spoke with was very helpful (I think it was Michael). We appreciate him taking the time on a Saturday afternoon to answer our questions!
This company will treat you right and take care of you. Highly recommend giving them the opportunity to help with your fire or water damage issues.
We had water in our basement on Easter. I called SERVPRO of Northeast Wichita and they responded immediately -- EVEN WITH IT BEING A HOLIDAY!! Pat and his Team took care of my house as if it was his own. My husband and I have crazy busy schedules and they made it hassle free; we didn't have to worry about ANYTHING! I live in an older home and this is the third time Pat and Team have helped in what could have been a horrible situation. Thanks Pat and Team!!
Patrick and his team did a GREAT job. Very Professional 10/10!
I was pleased with their knowledge and expertise. I was amazed how warm & caring the team was in explaining SERVPRO's service and how the fans and dehumidifiers worked. The team worked carefully and were respectful. Thank you so much for the attention to detail!
Service was excellent. You have a really great team and will recommend you!
Extremely happy with the work done. Our house inside has never looked better!
God Bless all the crew and your fine company's exceptional service. Really I do not know how they could have improved their performance. I was pleased at the knowledge and expertise. I was amazed how warm and caring Elizabeth was in explaining the SERVPRO service and the way the number of fans and dehumidifiers work per square footage. The young men worked carefully and were respectful. Thank you so much for attention to detail.
Super professional, excellent service. These folks actually care when you need a remediation service. These are the folks to call!
From start to finish, everything is handled with courtesy and respect during a time you need it most! Highly recommended!
When my daughter lost her bedroom due to fire, we knew we had a long road ahead of us to get things back to normal again. Thankfully, you guys came out with a fair estimate, amazing equipment, and great people! The job was a huge success! Thanks SERVPRO of Northeast Wichita.
SERVPRO of Northeast Wichita did a great job restoring my grandmother's kitchen cabinets and countertops after her coffee maker caught fire. Best of all, she was able to stay in her home while the work was done.
I will forever be grateful of the expert work your company did on my home. Incredible work! Thank you very much SERVPRO.
When a supply line broke late at night, I didn't what to do. I called SERVPRO because they were the first that popped up on Google. So glad I did. They were out quickly and had started the drying out process before I knew it. Thanks for getting my condo back in shape!
Fire started in the kitchen of my loft. Once I got the fire out, I had to look at the ugly reality. Smoke damage, burnt appliances, and fire extinguisher stuff everywhere. I left it alone and called the experts, and I am so glad I did. I explained what happened and they came over within the hour to make sure everything was safe. I'm very grateful for their thoughtfulness and the great work they did.
They are definitely the company to call in case you have water or mold damage in your home or even your office.
SERVPRO you guys are amazing! After the fire, I didn't even want to step foot in my house! After three days of cleaning from top to bottom we are moving back in! Thank you all so much, you guys are awesome!
Certainly I hope that I never need water damage repair services in the future; however, I would use your company SERVPRO of Northeast Wichita services if I did find myself in this situation again. You were honest about your pricing and stuck to it, not overcharging me more than the price that was quoted. Your technicians proved that they were the experts and also showed how courteous and polite they were at all times. They meticulously answered all my questions and did all the work in a timely manner.
SERVPRO made a bad situation a lot more pleasant than it could have been. The wife is happy so no X-tra trouble for me.
Pat and Staff thank you for the hard work you did at my property in Wellington. Words cannot express my thanks for a job done so professionally and with such care!
Pat, Sean and Michael did an excellent job on our home. Very courteous, professional and patient with all our questions. I would definitely call them again.