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Fire & Water - Cleanup & Restoration

Recent Posts

What Kind of Water Damage is your Water Damage?

8/8/2017 (Permalink)

Water Damage What Kind of Water Damage is your Water Damage? There are three categories of water contamination. Don't let a clean water damage turn into a fetid germ utopia.

When you have a water intrusion in your home or business there are many factors at play which will affect what needs to be done in order to make it "Like it never even happened." One of the first determinations we make on the site of a residential or commercial water damage is the waters level of contamination. The level of contamination, along with the specific circumstances of the job, will dictate what actions need to be taken during the remediation process. Essentially the cleaner the water, the more we can save instead of throwing away and replacing building materials; which means a cheaper, less invasive, and shorter job altogether.

In the restoration industry the Institute of Inspection Cleaning and Restoration Certification (or IICRC) is the organization which sets the restoration industries standards and practices. It is the IICRC’s standards that we follow to ensure every water mitigation and remediation job we tackle is done correctly. When it comes to the sanitary level of water there are three levels: 

  • Category 1: Clean and Sanitary. Typically comes from a sanitary source such as faucet, toilet tanks, drinking fountains, or water heaters.
  • Category 2: Grey Water which can cause illness or discomfort if ingested. Typical sources are dish washers, washing machine overflows, flush from sink drains, or toilet overflows with urine (no feces)
  • Category 3: Black Water is grossly unsanitary which could cause severe illness or death if ingested. This includes sewer backups, flooding from rivers or streams, toilet overflow with feces, and stagnant liquid which has supported microbial growth.

These categories are also time dependent so a flood caused by a drinking fountain (Category 1 clean water) will become contaminated category 2 water after 48 hours. Another 24 hours after that it becomes a category 3 loss. This change in category means a tremendous difference in the scope of work, cost of remediation, and time of job. 

Take Michael as an example; a clean water pipe broke in his basement while he was at work and now he has wet carpets and wet drywall. At the moment it is a category 1 loss and as long as the carpet pad does not have a vapor barrier we do not even need to pull the carpet back, the carpet, carpet pad and drywall can all be dried in place with minimal disturbance to his day to day.  

If Michael waits 48 hours to give us a call now the water is a category 2 loss meaning we have to pull back all the affected carpet, remove and dispose of the affected carpet pad and apply an antimicrobial to the carpet and subfloor. As far as the walls and other materials go they may need to be cut out and removed based on the unique circumstances of the loss or how saturated the materials have become. 

If Michael waits another 24 hours to give us a call now we are dealing with a category 3 loss so both the affected carpet pad and the carpet must be cut out and removed. The affected walls will most likely be severely saturated and contaminated and will most likely need to be removed. All furniture and items left in that water will need to be cleaned and sanitized with the possibility that many items will not be able to be saved. 

Waiting to take care of water damage is a bad idea that can cost you money, time and cause a lot of hassle. That is why we serve Wichita 24 hours a day 7 days a week so that as soon as disaster strikes we can be there for you. Give us a call, we are here to help.

Insuring You're Ready (Part Two): Leaky Insurance Claims

8/8/2017 (Permalink)

Water Damage Insuring You're Ready (Part Two):  Leaky Insurance Claims Leaky pipes can turn into a devastating financial burden.

My name is Patrick Thorpe, and I have recently begun my career with SERVPRO of Northeast Wichita.  Before coming on board with this wonderful company and team, I spent the better part of a decade helping folks just like you with their insurance coverage.  The one aspect of that job I enjoyed the most was being knowledgeable, educating my clients, and, pun intended, insuring that they had the right coverage so that I could be their personal Superhero when an emergency arose.  Now that I’m on the other side of the table, working with SERVPRO of Northeast Wichita, it’s important that I impart with what I learned in the insurance industry to make sure when our services are needed, you have the proper coverage to help with that financial burden. 

Folks, it truly is a burden.  None of us wake up in the morning and think that this will be the day my kitchen catches fire, or the pipe behind my refrigerator leaks and ruins the hardwood floors.  The vast majority of people I have helped with claims were so thankful they had the proper coverage, because they were not financially prepared to pay for $15,000 or $100,000 worth of repairs. 

Understanding Water Losses:

There are many different types of water claims an insurance company will cover, and quite a few they will not (without the right type of policy).  Water claims come in many forms whether that’s a pipe freezing during the winter, a leaky line running to the refrigerator, or water rushing in from a basement window.  It is important as a homeowner or business owner to know what your policy covers, what it doesn’t, and how to prevent a pesky leak from becoming a painful aggravation. 

As always, I strongly recommend speaking with your agent about any concerns and coverage you have you on your policy.  It is just as important to develop a trusting relationship with your agent. 

What is USUALLY covered:

I need to emphasize that insurance policies typically are a one-size fits all deal, but there are exceptions to the rule.  In Kansas and surrounding states, there are quite a few different homeowner’s policies offered.  Some will list out exactly what’s covered (usually 16 “named perils”); others will list what’s excluded (called a broad peril policy).  Each one has its advantages and disadvantages, but they do share a few things in common.

Most policies, whether home or business, has coverage for things like a sudden pipe burst.  This typically happens during the winter, but is also common with older pipes from general wear and tear.  The pipe itself, most of the time, is not that big of a cost. It’s the water that comes from it that makes the most damage.  Exposed pipes, that is pipes that are not buried underground and not in a controlled environment where there is a heat source (for example, in a crawlspace or attic) or most prone for these types of losses.  However, a pipe burst can happen ANYWHERE of ANY PARTICULAR REASON.  Pesky pipes…

Two things to consider and watch out for:  1) Pipes that are not in an area with a constant heat source should always be well insulated and especially during freezes, have a running water source, like a faucet turned partially on, and 2) Making sure your policy covers part of your location below ground level.  Yes, there are some policies out there that exclude water damage in parts of the location that is below ground.  It is more common with “named peril” policies and definitely deserves questioning your agent (and get their answer in writing on a letterhead).  You could also ask for an endorsement covering those parts of the location. 

More often than not, pipe bursts like the ones described above will have coverage under your policy.  Its up to you, though, to be vigilant and act when a loss occurs.  Call SERVPRO of Northeast Wichita (316-684-6700) if there is an issue and we can send a team to you right away. 

Leaking lines are almost always covered under the policy.  Its crucial though that if you detect a leaking line to notify a professional company like SERVPRO of Northeast Wichita to take have it handled otherwise it might fall under…

Things that are NOT covered:

The most common way for water losses to not be covered is due to NEGLECT!  Leaky lines is a good example of the neglect exclusion.  Let’s say you have a toilet that has been leaking for a few months.  Nothing seems major; you have just wiped up any excess water on the vinyl floors and called it good.  All of a sudden one day when using the facility you notice a soft spot.  You call your agent and the adjustor comes out and it turns out the wood underneath has rot and mold.  Most insurance companies will call that neglect and deny the claim!

Important Note:  Some companies offer mold and fungi coverage which gives an exception to the neglect rule.  This is why it’s worth repeating to understand your policy, ask your agent questions and get their responses in writing on letterhead.

Another common leaky line issue is the fridge.  As we all know, in order for the ice machine to make ice or pour water from the door, it draws water from the water line.  Ice machine lines can freeze up.  Seals that hold the refrigerator’s water line can go bad.  What happens next is water will slide down the backside of the fridge (occasionally the front) and pool on the ground.  Water is a funny thing; it’ll take the path of least resistance.  Sometimes it’ll find its way through the molding on the floor, or in some cases, soak right into the tile.  If you start to see your floors warp or mysterious water appears on the floor, TAKE ACTION!  If you wait and wood starts to rot of develop mold, an insurance company might deny parts or the entire claim. 

The last type of water loss that might not be covered is flood waters, or water that comes from the ground.  This doesn’t include sewer back up (which is contained in tanks and pipes), but rather water from rain that enters a basement window, or water from the water table that seeps in through a concrete basement.  These types of losses are covered under FEMA and are maintained by agents here in town.  If you have any concerns about flood and ground water coming into your location, contact your agent and ask about flood insurance.  Prices can vary depending how much coverage is needed, and where you live. 

Conclusion:

Most water losses inside the home are going to have some coverage. The two take-aways you should get from this blog is to ASK YOUR AGENT what your policy covers and TAKE ACTION!  Do not wait for water to damage your subfloor and make a slight annoyance turn into a financial burden.  TAKE ACTION and call SERVPRO of Northeast Wichita who can quickly assess and offer a solution.  We also work with great plumbers and would be happy to give a referral if you just need an adjustment, like to a leaking toilet or sink.  If you own a commercial building, let us build you an Emergency Ready Plan so your tenants and employees know exactly what to do and who to call if there is water damaging your property.  Utilize SERVPRO of Northeast Wichita and you will reap the benefits.  316-684-6700

Insuring You're Ready (Part One): The ACV vs. RC Dilemma

8/1/2017 (Permalink)

General Insuring You're Ready (Part One):  The ACV vs. RC Dilemma Knowing your coverage makes claims less daunting.

Navigating between a restoration company and your insurance carrier sounds like a daunting task, but it doesn’t have to be.  Being proactive and knowledgeable in what your insurance policy carries, and what your financial burden will be, is a great step to take in surfing through the choppy waves on an insurance claim.

Insurance Companies and a Restoration Company, like SERVPRO of Northeast Wichita, might seem like they do not have much in common.  One thing they do share, and I’m sure we all agree, is they both offer service that no one wants to use.  Using your insurance or SERVPRO means that something aggravating or devastating has happened to your home or business.  Nothing agitates that more than assuming you had the right coverage for the loss, and finding out you are going to take on all the financial cost.

Through the upcoming weeks, SERVPRO of Northeast Wichita will be posting a series of blogs tailored towards your insurance coverage and how that pertains to a restoration claim like a fire, or water loss.  The intent of these blogs is to give broad advice and guidance pertaining to insurance and understanding what that would mean for you in the event of an unexpected loss.  As I’ll mention throughout this blog, you should always contact your insurance agent and carrier and ask important questions regarding your coverage and always ask for their responses in writing on a letterhead.

Who am I?

My name is Patrick Thorpe, and I have recently begun my career with SERVPRO of Northeast Wichita.  Before coming on board with this wonderful company and team, I spent the better part of a decade helping folks just like you with their insurance coverage.  The one aspect of that job I enjoyed the most was being knowledgeable, educating my clients, and, pun intended, insuring that they had the right coverage so that I could be their personal Superhero when an emergency arose.  Now that I’m on the other side of the table, working with SERVPRO of Northeast Wichita, it’s important that I impart with what I learned in the insurance industry to make sure when our services are needed, you have the proper coverage to help with that financial burden. 

Folks, it truly is a burden.  None of us wake up in the morning and think that this will be the day my kitchen catches fire, or the pipe behind my refrigerator leaks and ruins the hardwood floors.  The vast majority of people I have helped with claims were so thankful they had the proper coverage, because they were not financially prepared to pay for $15,000 or $100,000 worth of repairs. 

Now that my short introduction is through, let’s get to work, shall we?

Losses:

Losses come in many forms, whether that’s a roof leak from a bad hail/thunderstorm, a leaky pipe, fire in the kitchen, complication with the sewer systems or rainwater entering in from a basement window.  Each of those losses are unique and require a different “ground game”, both as the owner of a house or building, but also for a company like SERVPRO of Northeast Wichita.  However, all of those losses have something in common and is your first step in mitigating a hefty financial loss.  I’ll refer to this commonality as the Actual Cash Value (ACV) vs. Replacement Cost (RC) dilemma.

ACV vs. RC

The simplest way to describe the Actual Cash Value (ACV) is to think about your vehicle.  We can all agree that as your car ages and miles accumulate the value of your car decreases.  The only way to add value back to your vehicle is to repair and replace worn mechanical and cosmetic features of your car, like the engine or interior.  Even with those updates, very rarely do you bring back the entire value of your car when first purchased. 

If you have ever had a total loss (like in a hail loss or a t-bone accident) you should be familiar with ACV.  More often than not, you’re only offered the value of your car in the market, and not what you had actually paid for the car.  Now, let’s transition that to your house.  Let’s say you have a 10 year old house. Regardless of the price you paid for the house the cost to replace drywall is the same.  Picture in your mind a brand new piece of drywall side-by-side with a piece of drywall that is ten years old.  The new piece of drywall with new paint compared to the old drywall that remains will be much different due to normal wear and tear of living in a house (handprints, scratches, smudges).  Ask yourself this question:  Would you pay the same amount for the old piece of drywall versus the new piece of drywall?  The answer should be unanimous:  NO!  You would pay less, right?  This is how ACV works inside your home or business. 

ACV might apply to the structure (i.e. roof, walls, cabinets), to personal property (i.e. laptops, beds, tools) or both.  If you’d like to research yourself, look at your declarations page (usually the first page of a renewal showing your coverage) and scan for anything that states Actual Cash Value.  If you find anything on that declarations page that states Actual Cash Value, more likely than not, some if not all of your structure and personal property would fall under ACV.  Next, flip that page and look under “Forms and Endorsements” for the same.  If you find anything stating Actual Cash Value, than more likely than not SOMETHING under your policy is paid by ACV (the most common would be your fence).  The most effective way of finding out if you have ACV on your policy is to call your insurance agent and ask him that exact question.  Whatever the answer, always request their response in writing on letterhead. 

Replacement Cost (RC) is a bit easier to describe and in discovery.  The name states what it does; it entitles you to the full replacement cost of what is damaged.  As we all know when it comes to insurance, there are always subtle nuisances.  RC is no different.  RC can be paid out in different forms, whether it’s paid by with similar construction cost (how your property was before the incident), common construction cost (how properties are built commonly in your area), stated (what you have said is the value of your property), or in other forms not as common as the ones described.  Regardless of what kind of RC you have, you can rest easy knowing that after your deductible, your insurance carrier should pay the remaining balance of the repair or replacement.  The discovery process of finding out if you have RC follows the same pattern as ACV.  Your declarations page will have verbiage such as “Replacement Cost” or “Limited Replacement Cost” (no worries, Limited only refers to the TOTAL AMOUNT you have insured your structure and personal property, as well as certain cost limits like for Jewelry and Firearms).  As recommended before, if you’re unsure, call your agent and ask if you have Replacement Cost and whatever answers are given, request it be in writing on their letterhead. 

Why is this Important

Whether you have ACV vs. RC coverage isn’t as important as knowing your pocket book will be able to weather the financial cost storm.  Having ACV coverage does not indicate you have a “bad” insurance policy.  Having RC does not mean you have a “good” insurance policy.  Both of these types of policies fill a need.  What you should ask is “how much financial risk can I take on if the unexpected happened”, like a sudden pipe burst or electrical fire.  RC implies that after your deductible, you should not have any other financial burden.  Whether the deductible is $1000, or $5000, that is your portion of the financial cost.  ACV means you have decided that you can bore the cost of an unexpected loss, whether the additional burden after the deductible is $5000, $10,000 or more, and in return you receive a lower premium. 

What matters is KNOWING the coverage you have, planning for an unexpected loss and being able to react to sudden losses to reduce the total amount of damage utilizing an Emergency Ready Plan.  If you are a commercial business, SERVPRO of Northeast Wichita will help you set up your Emergency Ready Plan (ERP) as a free service to our community. What you need to ask yourself is what part of your savings would you be willing to give up if the unexpected happened?  Am I living paycheck-to-paycheck?  What feeling do I get knowing I have a flat $1,000 deductible to pay versus and fluctuating out of pocket expense?

If you can only give up a fixed, small amount than I would recommend having a Replacement Cost policy.  If the answer is a larger, fluid amount, than perhaps an Actual Cash value policy is what’s best for you. 

Example:  You have a leaking pipe behind the wall in your bathroom.  A contractor hands you an estimate of $12,000 to fix the leaking pipe, replace warped floors and wood, replace damaged drywall, paint and clean up.  Your deductible is $1,000.

ACV policy:  Deprecates for the age of the pipe, floors, wood, drywall and paint ($6,000).  After your deductible of $1,000, the insurance policy pays you $5,000. 

Your out of pocket expense:  $7,000

RC policy:  Initially subtracts the deprecation ($6,000) and deductible, issuing a check for $5,000.  Once the work is completed, they cut an additional check for $6,000 (the depreciation) paid to SERVPRO of Northeast Wichita or the policy owner (whichever is preferred).

Your out of pocket expense:  $1,000

Regardless of your answer, you ought to talk to your insurance agent, find out what options are available, know what your policy will and won’t cover and let SERVPRO of Northeast Wichita help you with your ERP and to recover from the unexpected. 

ACV vs. RC does not have to be a dilemma.  Knowing your coverage fits your individual need is one of the most important factors in preventing an aggravation turning into a devastating financial burden for you, your family and your business.

SERVPRO of Northeast Wichita sincerely hopes you will never need our services.  We also hope that you utilize our advice and implement an ERP for your business, provided by us as a free service to the community.  But if the unexpected incident should arise, keep SERVPRO of Northeast Wichita in mind and let us be your Superhero in your time of need and crisis. 

How SERVPRO is Helping Wichita’s Fire Safety.

7/26/2017 (Permalink)

Community How SERVPRO is Helping Wichita’s Fire Safety. We have smoke detectors that will last 10 years ready to be installed for free for anyone who needs them in the Wichita, Derby, and Andover areas!

After working in Wichita, Andover and Derby for 17 years we know that bad things can happen to good people. Flooded basements, electrical fires, health problems possibly caused by mold growth. As Ben Franklin said "An ounce of prevention is worth a pound of cure" which is why we want to help you be ready for whatever happens.

The American Red Cross has been a beacon of hope for those in need since 1881. That’s why SERVPRO is proud to be national partners with the American Red Cross and have dedicated our time and resources to the Disaster Responder partnership program which seeks to educate people on disaster preparedness, raise money for supplies to support those struck by disaster, and engage our Wichita community in hoping for the best but planning for the worst. This partnership is not only at the national level, but here at the local level as well! Here in Wichita we have installed many smoke detectors in the homes of people who need them and are looking for more homes to help in.

Here are some fire prevention and safety tips provided by the American Red Cross:

Cook safely:

  • Always keep an eye on food that is frying, grilling, or broiling
  • Keep flammable materials away from the stove
  • Use a timer to remind you that food is cooking

Smoke Alarms:

  • Install smoke alarms on every floor of your home
  • Replace the batteries in your smoke alarm at least once a yearor if it starts chirping (which is a warning that the battery is low)
  • Press the test button regularly to make sure your smoke alarm is functioning properly
  • Talk with your children about smoke alarms, what they sound like and how to respond when they hear one

Escape Plan:

  • Always have an escape plan ready between you and your family
  • Know of two ways to escape every room in your home
  • Make sure your family knows a meeting place outside of the home
  • Practice your escape plan at least twice a year
  • Teach your family about STOP, DROP, AND ROLL if their clothes were to catch fire

In the Event of a Fire:

  • Get out, stay out, and call 911
  • Always crawl low to the ground, under smoke
  • If closed door handled are warm to the touch, do not open it,use your second way out of room
  • If your exits are blocked in by smoke or fire, stay in the room with the door closed, placing a wet towel under the door and call 911. Open the window and wave a brightly colored colored cloth or flashlight to signal for help

If you know anyone who could use a new smoke detector as well as disaster preparedness materials and information give us a call. Whether it be an elderly person who can't physically monitor their smoke detectors or a young family who can't afford new smoke detectors or anyone else (seriously everyone qualifies) we would like to help them absolutely free. Even though we get paid to clean up after disasters we would rather not see them happen at all in the city we love so much. 

SERVPRO of Northeast Wichita Mold Remediation News And Updates

Call Us Today – 316-684-6700

Should you get your Ducts Cleaned?

7/5/2017 (Permalink)

Building Services Should you get your Ducts Cleaned? This was a large duct cleaning at a local Wichita school which hadn't had its ducts cleaned in 10 years. The difference is astounding!

When it comes to taking care of your home the list of chores never stops. One thing many people overlook is cleaning their HVAC, furnace and ducts. Over time the air that circulates throughout the system deposits all kinds of dirt and particulates throughout the system which increase your heating/cooling costs, hurts respiratory health (especially in asthmatic people), increase allergies, cause odor, and creates a breeding ground for mold, fungi and bacteria.

Here at SERVPRO of Northeast Wichita we have cleaned ducts in and around the Wichita area in projects ranging from small trailers to 10 story commercial buildings. No matter how big or small your ducts are we are Here to Help. But when should you consider cleaning your Ductwork?

When to get your ducts cleaned

  • It is recommended to clean your ducts every 3 to 5 years
  • Dust begins appearing shortly after cleaning
  • Musty or bad odors surface when your HVAC system comes on
  • If there is a significant dust, dirt or other particulate build up on the inside of your ductwork
    • TIP: take a camera or phone and take a picture of the insides of the duct work to get a better view
  • If anyone living in the home has serious asthma or allergies
  • After a home improvement project that created a lot of dust

Why Should You Call?

  • Cleaning your ducts makes your heating and cooling systems work more efficiently saving you money by using less electricity
  • Improved respiratory health of all homes occupants (especially asthma and allergy sufferers)
  • To treat or prevent the buildup of mold, bacteria, fungus, and mildew in the air ducts
  • Unpleasant odor due to HVAC turning on.

The services offered remove any mold or other contaminants providing a clean air circulation throughout your home.

Here at SERVPRO we use negative pressure to clean your HVAC system as recommended by the National association of duct cleaners. When looking at companies to clean your ducts make sure that they use negative pressure as part of their process. Otherwise it is likely that the process is simply agitating and dislodging particulate build up and possibly decreasing air quality and HVAC efficiency.

Call us today, (316) 684-6700 for more information and to schedule your air duct cleaning appointment!

What to do when your Basement Floods.

6/14/2017 (Permalink)

Water Damage What to do when your Basement Floods. This Wichita basement flooded due to a combination of power failure and intense storms going on several days.

When a basement floods it is a stressful, confusing event which can take a lot of time, money and effort to bring your home back to where it was before the water damage. Whether the damage is caused by a broken water pipe, heavy rains, a failed sump pump or swelling of ground water complicate things further as they all require different approaches to make it like it never even happened.

Fortunately here at SERVPRO of Northeast Wichita we have been able to help families with flooded basements all around Wichita, Derby, Haysville and Andover and are ready to help you. In this blog we will seek to give you general advice for handling flooded basements but do remember our emergency line is open 24/7 and we are here to help you with specific advice for your flooded basement.

 Safety for you and your family should be your first concern when you find out your basement has flooded. There are two main safety concerns in every water intrusion situation Electrical and Tripping hazards are the most prevalent source of injury in our industry.

  • Never go into a flood damaged basement with standing water which has submerged outlets or other active sources of electricity. Wait for the water to be pumped out by a professional, such as SERVPRO, if you can’t safety do that yourself.
  • Most home electronic systems and devices can be damaged from being submerged or exposed to water. Don’t us devices or outlets that have been exposed to water even after the water has been pumped out.
  • It is not just the water but also the particulates in the water which will stay behind even after the water has been removed that can damage electrical systems and equipment.
  • Not everything breaks immediately it can take time after electrical system is exposed to water before it breaks or becomes unsafe.
  • Pay attention to where you are walking, many restoration professionals have hurt themselves walking across different materials (such as carpet to tile) because they didn’t expect the different in friction when these materials are wet.
  • If you are removing any materials from your basement remember that wet materials can be VERY heavy.
  • Keep out of rooms where ceilings are sagging

When you have accounted for safety you can move on to being proactive about your home and belongings before our restoration technicians get there. Every minute counts which is why we respond 24/7 to emergencies and why anything you do until we get there can help protect your home.

  •  If possible find the source of water intrusion and stop the flow of water into your property. Check your sump pump to make sure it is working. They sometimes get unplugged or the arm gets stuck. If a pipe is broken shut off your water valve to your home.
  • Remove as much water as you can. Using a shop vac, mopping or blotting possible. The less water which is allowed to soak into your furniture, walls and carpet the better off you will be.
  • Move furniture off of wet carpet and wipe the legs or bottoms before placing in an unaffected area. Wet furniture, especially wood and metal, can stain carpet very quickly.
  • If you cannot remove furniture from an affected area you can place foil or woodblocks between furniture legs and the carpet to prevent staining.
  • Remove colored rugs from wet carpeting so their coloring doesn’t bleed onto the carpet.
  • Turn on air conditioning for maximum drying in the summer.

Remember that our emergency line 316-684-6700 is always answered by one of the restoration professionals here at SERVPRO so we can give you advice specific to your situation. We are always Here to Help.

Restoring your Wichita Commercial Property After a Water Damage Event

5/24/2017 (Permalink)

Commercial Restoring your Wichita Commercial Property After a Water Damage Event Flood waters drenched this Wichita business but after our technicians extracted the water and set equipment they were back at work the next day.

Flooding and water damage events at Wichita commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.


Restoring Commercial Properties Presents Unique Challenges


Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.


About SERVPRO of Northeast Wichita


SERVPRO of Northeast Wichita specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


SERVPRO of Northeast Wichita Company Profile






Certifications



  • CCT - Carpet Cleaning Technician

  • WRT - Water Damage Restoration Technician

  • ASD - Applied Structural Drying Technician

  • UFT - Upholstery & Fabric Cleaning Technician

  • JTC - Journeyman Textile Cleaner

  • ECTP - Employee Certification Training Program

  • FSRT - Fire & Smoke Damage Restoration Technician

  • IICRC Certified Firm

  • OCT - Odor Control Technician

  • AMRT - Applied Microbial Remediation Technician






 


 

Does Your Wichita Home Have A Mold Problem?

5/8/2017 (Permalink)

Mold Remediation Does Your Wichita Home Have A Mold Problem? In Wichita mold can spread through a home in as little as 48 hours.

 


Microscopic mold spores naturally occur almost everywhere indoors and out. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:



  • Mold is present almost everywhere, indoors and outdoors.

  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.

  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.

  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.

  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.


 


If your home or business has a mold problem, SERVPRO of Northeast Wichita can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.


If You See Signs of Mold, Call Us Today –316-684-6700


 

Wichita Smoke and Soot Cleanup

4/20/2017 (Permalink)

Fire Damage Wichita Smoke and Soot Cleanup Smoke and Soot Damage Can Cause a Pervasive Odor in Wichita Homes and Businesses.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Northeast Wichita will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 316-655-6094

Wichita 24 Hour Emergency Water Damage Service

3/13/2017 (Permalink)

Water Damage Wichita 24 Hour Emergency Water Damage Service SERVPRO of Northeast Wichita provides 24 hour fire and water damage restoration service in Wichita for residential and commercial properties.

SERVPRO of Northeast Wichita is ready to help 24 hours a day for your small and large water emergencies. When you are dealing with water damage immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 316-684-6700

We understand that when you call us, you may be feeling stressed, vulnerable and confused. You need an expert to guide you through this crisis. SERVPRO of Northeast Wichita has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northeast Wichita

SERVPRO of Northeast Wichita specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.